Graduate Program - Client Technical Support Engineer

About Dell Technologies

Dell's mission is to be the most successful computer company in the world in delivering the best customer experience in the markets they serve. In doing so, Dell will meet customer expectations of the Highest quality. 

Your role

Dell Technologies provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide mentoring, training and opportunities for you to fulfil your ambitions and potential.

As a Technical Support Engineer, you will work with a highly skilled technical team that provides the highest level of support for Dell Technologies ProSupport and Premium customers in Australia and New Zealand with outstanding end-to-end experience. You will:

• Provide over-the-phone first-level technical hardware and software support on Dell-supplied products, peripherals, and applications
• Use troubleshooting techniques and tools to identify and resolve customers' technical issues
• Assumes a proactive role in technical support call avoidance by identifying common problems and documenting resolutions
• Actively engage with our customers in all aspects through to problem resolution, keeping the customer informed and updated throughout the life of incident
• Delight customers and be their greatest advocates by simplifying the customer experience

Training, development & rotations

Dell Technologies programs empower and inspire team members to personalize their career journey and build the portfolio of value they bring to the table by building skills, gaining experience, and learning new things through:

• Mentorship
• Coaching
• Training
• Feedback
• Opportunities
• Challenges
• Recognition

Salary & benefits

Roles in Client Technical Support Engineer earn an average of A$53,000 to A$84,000. (Source: Glassdoor)

Dell offers excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

• Join a fun and collaborative team
• Access to first-class and ongoing training to support your development
• Competitive package including a yearly health allowance
• Flexible work environment

Career progression

Whether you want to go deep into your craft as a subject matter expert, or you want to expand your skillset by moving around and trying something new, Dell Technologies is committed to offering candidates unparalleled career growth by:

• One-on-one meetings with mentors and leaders
• Routine check-ins with a long-term career plan.
• Networking opportunities
• Regular 360-degree feedback
• Continuous formal and virtual training
• Mentorship programs
• Internal movement opportunities

At Dell Technologies, it’s all about inspiring their people. This is why they are continuously allocating resources that shape leaders to get the very best from their teams. Their dedicated programs provide high-level knowledge and tools for executives, managers, and professionals.

Work life balance

At Dell Technologies, they believe work is not tied to where you are but to what you do.

Technology makes it possible to work from almost anywhere. Dell Technologies’ Connected Workplace program allows eligible team members to do just that, by choosing the work style that best fulfils their needs on the job and in their personal lives.

Culture & vibe

Dell Technologies' team members come from all backgrounds, religions, nationalities, gender orientations, and races. Their global business footprint includes operations in 180 countries, manufacturing in 25 locations, 40 distribution and configuration centres, and more than 1,800 service centres worldwide.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. They will not tolerate discrimination or harassment based on any of these characteristics and also encourages applicants of all ages. 

About you

Every Dell Technologies team member brings something unique to the table. Here’s what they are looking for in this role:

• You will be completing your degree prior to the start of the program or graduated not more than 12 months before the commencement of the program
• Customer relationship skills
• You are passionate about technology
• Attention to detail, time management, and organizational skills
• First-rate customer focus, phone etiquette, and work ethic
• Ability to work under pressure with calmness and composure
• Strong problem-solving and troubleshooting skills using operational and diagnostic procedures

How to apply

This role is currently closed. If you are interested in this role, simply click "Pre-Register" and Prosple will inform you once this position from Dell Technologies opens again.

Hiring Process:

1. Resume review
2. Phone screening
3. 1:1 or panel interview
4. Feedback provision
5. Final selection & offer

Upon accepting the offer, they will initiate a background check and onboarding for you so you can have a smooth and great start with Dell Technologies from Day 1 and beyond!